Refund and cancellation policy

Last updated 12 November 2026.

Most of what we sell is custom work, so this policy explains what happens if you change your mind at each stage. It forms part of our Terms of service.

Websites, stores, designs and add-ons

Before we start work: cancel and we'll refund everything you've paid.
After we've started, before launch: you pay for the work done to date, worked out as the share of the build completed, and we refund the rest. We'll show you how we worked it out.
After launch: we don't offer refunds for a change of mind. If something we built doesn't work as described in your Order, tell us and we'll fix it at no cost.
Monthly plans: the same rules apply. If you stop a plan before it's paid off, see section 5 of our Terms of service.

Sessions, workshops and audit calls

Reschedule free of charge with at least 48 hours' notice.
Cancel with at least 48 hours' notice for a full refund.
With less than 48 hours' notice, or if you don't attend, we can't refund the session, but we'll offer you one new time.
If we need to cancel, you choose between a new time and a full refund.

Third-party costs

Shopify plans, apps, domains and other third-party subscriptions are billed to you by those providers, so we can't refund them. Each provider's own refund terms apply.

How to ask for a refund

Email codie@foundrai.co.nz with your order number. We'll reply within 2 business days, and approved refunds go back to your original payment method within 10 business days.

Your rights

Nothing in this policy limits any right you have under New Zealand law that can't be excluded. If you're buying for business purposes, see section 7 of our Terms of service.