Terms of service

Last updated 12 November 2026.

These terms apply to every website, Shopify store, design, add-on, build and session you buy from FOUNDR AI ("we", "us"), Wānaka, New Zealand. They work together with your quote, order or invoice (your "Order"). If your Order and these terms disagree, your Order wins.

1. What we build

We'll design and build the website or store described in your Order, including the pages, products and features listed there. Anything not listed is extra, and we'll quote it before we start.

We build on our own FOUNDR theme or a design from our library. If you'd like a paid third-party theme, its licence cost is yours.

Where your Order includes product images, we prepare them from your photos or your supplier's. We won't change labels, colours, sizes or contents, and you confirm each image matches what you sell.

2. Your accounts and third-party costs

Your Shopify store, domain, payment provider and any email or marketing tools are set up in your business name and billed to you directly by those providers. Shopify plans, paid apps, domains, transaction fees and ad spend are not part of our price.

You give us collaborator or staff access while we build. You can remove that access at any time.

3. How you pay

Pay in full. Pay the full price at checkout.

Pay monthly. Spread the price over 3, 6, 9 or 12 months. Request a plan on the Build your website page and we'll email your schedule and first invoice. Nothing is charged until you approve it. The monthly amount is the price divided by the number of months, rounded up to the nearest dollar. There's no interest and no fee for paying monthly, and you can pay off the balance at any time with no early-payout fee.

If your circumstances change, talk to us. We can often move you to a longer term.

Prices are in New Zealand dollars.

4. Missed payments

If a monthly payment is missed, we'll let you know and give you 7 days to pay. If a payment is more than 14 days overdue, we may pause work until it's paid. If it's more than 30 days overdue and we haven't agreed a new plan, we may end your licence under section 5.

5. Who owns what

Your materials stay yours. Your logo, brand, photos, product data, customer data and the content you supply belong to you at all times.

Our work. The design, theme code, layouts and content we create for your build belong to FOUNDR AI until the price is paid in full. While you're paying, you have a licence to use them on your website or store.

If the licence ends because payments stop, we may remove our work from your store, for example by unpublishing our theme. Your store, products, orders, customer data and your own materials are not affected.

Once you've paid in full, ownership of the work we created for you passes to you at no further cost. We keep the right to reuse our general know-how, code libraries and design patterns, and to show the project in our portfolio unless you ask us not to.

6. Your responsibilities

Please supply content, product information, images and approvals on time. Delays on your side may move the launch date. Make sure the content you supply is accurate and that you have the right to use it.

You're responsible for your own store's legal pages, product claims, pricing and compliance with New Zealand law. We'll set up standard pages for you to review and approve.

7. Our responsibility to you

We'll do the work with reasonable care and skill. If something we built doesn't work as described in your Order, tell us and we'll fix it at no cost.

Where you buy from us for business purposes, you agree that the Consumer Guarantees Act 1993 doesn't apply, to the extent the law allows. Nothing in these terms limits any right you have that the law doesn't allow us to exclude.

Our total liability for any claim is limited to the amount you've paid us for that project in the 12 months before the claim. We're not responsible for lost profits, or for outages or changes made by Shopify or other third-party platforms. We don't guarantee search rankings, traffic or sales.

8. Cancellations and refunds

See our Refund and cancellation policy.

9. Ending the agreement

Either of us can end the agreement if the other seriously breaches it and doesn't fix the problem within 14 days of written notice. Sections 5 and 7 continue after the agreement ends.

10. General

New Zealand law applies. If we disagree about something, we'll try to sort it out by talking first, then mediation, before going to court or the Disputes Tribunal. We may update these terms for new orders. Changes don't affect an order already in progress.

Questions? Email codie@foundrai.co.nz or call 021 748 866.